Consumer Reports to publish patient ratings of primary care physicians in Massachusetts

Consumer Reports will publish data on patient experience ratings for primary care physicians in Massachusetts, according to a press release.

According to the press release, the ratings were compiled from a survey done by the Massachusetts Health Quality Partners (MHQP). The survey includes information from the patient’s perspective about how well physicians communicate with their patients, coordinate medical care, know their patients,  and whether patients would be willing to recommend their doctor to family and friends.  The survey also asks patients about their experiences with other office staff.   The survey is done for both adult and pediatric practices throughout the state.

Key findings from the survey include:

  • Sixty-three percent of survey respondents said their doctor was always informed and up-to-date about the care they received from specialists.
  • Seventy-two percent said someone always followed up with them to provide results on blood tests, X-rays, or other tests.
  • Fifty-seven percent said the front-office staff was always as helpful as they should be. 

  (Sources: The Advisory Board Daily Briefing, http://advisory.com, June 5, 2012; Consumer Reports, http://pressroom.consumerreports.org/, May 31, 2012)