Some hospitals that perform well on patient satisfaction perform poorly on mortality rates

Over 120 hospitals who received top scores for patient satisfaction received had higher than average  mortality rates for MI, HF, or pneumonia, according to an analysis by USA Today.

The article examined data from the Hospital Compare website, and compared mortality and risk-adjusted 30-day readmission rates with the results of the HCAHPS Patient Satisfaction survey, also found on the site.

Veterans Administration Hospitals, included for the first time, performed well, with ten VA hospitals having lower death rates than average for heart failure; two lower for heart attacks; and five for pneumonia.

(Sources: USA Today,, August 5, 2011; The Advisory Board Daily Briefing,, August 5, 2011)