MetroWest Medical Center is a 2010 recipient of the Betsy Lehman Patient Safety Recognition Award for improving care and reducing readmissions in congestive heart failure patients, according to MetroWest Daily News.
The article states that MetroWest Medical, along with Newton-Wellesley Hospital are participating in a multistate pilot program to lower admission rates, funded by The Commonwealth Fund and overseen by the Institute for Healthcare Improvement.
MetroWest Medical was able to reduce heart failure readmissions from 26.2% to the low teens. Changes made to achieve this goal include:
- MetroWest Medical set up frequent coordination meetings with doctors throughout the community, nursing homes, home aides and elder care agencies and also examined patients' living environments and plans for care.
- Staff members were trained to handle discharges the same way for every patient, using the same language.
- Aides make an extra home visit the first week after discharge to reinforce behavior.
- An outside vendor calls high-risk patients to make sure diet restrictions were understood, prescriptions filled and checkups scheduled.
(Sources: MetroWest Daily News, February 9, 2011)