Hospitals are taking cues from Toyota to reduce waste and to increase value for customers through continuous small improvements.
According to an article in the New York Times, the program, called “continuous performance improvement,” or C.P.I., works by studying every aspect of patients’ stays at the hospital, from the time they arrive in the parking lot until they are discharged, to see what could work better for them and their families.
Often, small changes, such as improving patient flow, reducing duplication in forms, or improving equipment labeling make a big difference. These measures often not only improve patient care, but increase quality and reduce costs.
(Sources: The New York Times, http://nytimes.com, July 9, 2010)