Inpatient Hospital Patient Satisfaction is improving

The Hospital Consumer Assessment of Healthcare Providers and Systems survey (HCHAPS) is showing modest but meaningful improvement in patient satisfaction with inpatient hospital care, according to an article in Health Affairs.

Using data from the surveys reported in March 2008 and March 2009, researchers found improvements in all measures of patient experience, except communication with doctors. The largest increases were in measures related to staff responsiveness and the discharge information that patients received.

(Sources: Health Affairs, November 2, 2010; AHA News Now, http://ahanews.com, November 2, 2010)