Hospital patient satisfaction leaps after launch of public reporting

Press Ganey recently reported data showing a strong improvement in hospital patient satisfaction since March, when hospitals began publicly reporting data on patients’ experience of care. The company analyzed its proprietary patient satisfaction data for hospitals that in March began reporting data from the HCAHPS patient experience of care survey, and found a dramatic upturn in patient satisfaction.

The analysis included data representing more than 1.5 million patients and 1,158 hospitals from January 2007 through June 2008. (SOURCES: AHA News Now , http://ahanews.com, September 24, 2008; AHA News Now , http://pressganey.com, accessed September 27, 2008)